Terms & Conditions

Welcome to Trendy Toy Box 潮玩集盒!

At Trendy Toy Box 潮玩集盒, we are passionate about bringing joy, surprise, and collectibility to our customers. With two branches and a growing online presence, we offer a curated selection of over 500+ blind box products from top brands including POP MART, 52TOYS, TopToy, Sonny Angel, JOTOYS, and more. Whether you're a serious collector or just discovering the world of designer toys, we’re here to create a fun and exciting shopping experience.

Please read our terms and conditions carefully before purchasing or using our services.

1. General

Trendy Toy Box 潮玩集盒 operates two physical branches I.e. (Eco Botanic, Austin Crest). All purchases and services are governed by the following terms. We reserve the right to update these terms at any time, and your continued use implies acceptance of any changes.

2. Eligibility

By purchasing from us, you confirm that you are at least 12 years old or have the consent of a parent or legal guardian.

3. Products

All items—including blind boxes and collectible figures—are sold as-is. Product images shown are for reference only; actual contents may vary due to the surprise nature of blind boxes.

4. Pricing & Availability

Prices and stock levels are subject to change without prior notice. We may limit quantities per order and discontinue items at our discretion.

5. Refunds & Exchanges

All sales are final. Once an order is placed, we do not offer refunds or exchanges, even in cases of duplicates or change of mind.
If your item is defective, please submit a complete unboxing video (starting from sealed packaging through to unboxing) within 48 hours of receiving your parcel. Claims without proper video proof will not be accepted.

6. Order Issues

We reserve the right to refuse or cancel any order that appears suspicious, fraudulent, or abusive. Should there be any issue with your order, we’ll reach out using the contact information provided.

7. User Conduct

You agree not to misuse our platform or services in any unlawful or harmful way, including but not limited to copyright infringement, spreading malware, or harvesting user data.

8. Third-Party Services

We may use third-party platforms for maps, payments, or logistics. We are not responsible for their content, policies, or issues arising from their use.

9. Intellectual Property

All trademarks, logos, product photos, and content belong to Trendy Toy Box 潮玩集盒. Please do not reproduce or use them without permission.

10. Contact Us

We’re happy to assist you!

Phone/WhatsApp: 018-2288058 (Eco Botanic) / 011-62288082 (Austin Crest)
Social Media: Find us on Instagram / Facebook under Trendy Toy Box 潮玩集盒
In-Store: Visit either of our two branches for in-person assistance and exclusive deals