Return & Exchange Policy

1. All Sales Are Final

All items sold are blind boxes, and the contents inside are random.
Once an order is placed, it cannot be cancelled, refunded, or exchanged due to change of mind or duplicate figures.
Purchasing a full set does not guarantee a secret/chase figure unless stated.

2. Damaged or Defective Items

If you receive an item with a manufacturing defect (e.g. broken, missing parts), we offer a one-time exchange for the same product (subject to stock availability).
If the item is no longer available, you may choose another product of equal value.
A complete unboxing video (from sealed parcel to full unboxing) is required as proof.
Please contact us via WhatsApp at 018-2288058 (Eco Botanic) / 011-62288082 (Austin Crest) within 5 days of receiving your order.

3. Return Conditions

If an exchange is approved, items must be returned in original packaging along with any gifts or accessories received.
The customer covers the return shipping cost upfront; a shipping coupon may be issued upon verification and receipt of the item.
We do not offer monetary refunds under any circumstance.